Shipping policy

Shipping

Ecibuho
Ulrich Lehmann
Schließfachweg 5, 60313 Frankfurt am Main, Germany
Email: info@ecibuho.store
Phone: +49 69 2475180

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Safes

Home and document safes ship well protected; the larger high-security and premium safes are heavy and ship on a pallet. Delivery is kerbside: the carrier brings it to the nearest accessible door, not installed. A safe must be bolted down to a solid floor or a load-bearing wall per the instructions — the larger safes by a competent installer — or it can be carried off whole. Bolt-down kits, dehumidifiers, mats and lights ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.